We inquired about a credit because we were unable to use a bedroom for one of the four nights that we stayed. When we checked out on 12/27/21, we encountered the most rude lady after we shared the problems with the leak. We made two (2) repair calls and notified the front desk staff at checkout, but they could have cared less. We had to pull the bed from the wall in order to avoid a wet bed. ![]() We called again in the afternoon, a different repairman came and told us that nothing could be done the water would need to completely leak out and that could be an undetermined amount of time. A repairman did come in the morning, however the leak wasn't fixed and by the afternoon, the bed was soaked yet again. We contacted the guest services desk on the morning of 12/24/21 to notify them of the leak and wet bed. The bed is up against the wall, so if you stay here I would advise pulling the bed out, otherwise the bed will get soaked.We couldn't use our bed the first night and had to sleep on the basement floor. The biggest issue is that the main level bathroom leaks and comes through the floor onto the basement bedroom. The cabin needs some updated decor and features. Looked like things hadn't been touched in a while. The basement shower was gross and many surfaces had dust. Both Christmas trees were barely lit we paid for a nice holiday experience, at the very least, the Christmas trees should have working lights. We had to prop something against the door when we used it. If you have outdoor allergies, avoid this area altogether! The basement bathroom door doesn't latch and will not lock. The back deck patio is filled with fake plastic plants and there is dust and pollen everywhere. Not something you want to see in a place you prepare and eat food. The kitchen has a "rustic shabby chic" feel, the granite countertops are beautiful, but the cabinets are greasy and dirty the kitchen rug is a cloth rug and very stained and filthy. However, there are some things that need to be addressed in this cabin. The cabin has a nice layout and even a pool, which is nice for a summer stay. We recently rented cabin 4168, "Mountain Breeze" for our 2021 Christmas in the Smokies with family. The bed is up against the wall, so if you stay here I would advise pulling the bed out, otherwise the bed will get soaked.We couldn't use our bed the. ![]() ![]() ![]()
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